PAYPayment & documentation
Practical questions to help apply the Charter in everyday transport work.
- PAY-01 · How many days usually pass from completed transport to money received?
- PAY-02 · Can the carrier invoice promptly after delivery using reasonable evidence, without avoidable extra administrative steps?
- PAY-03 · Are undisputed transport amounts paid normally even when another load or claim is disputed?
PENPenalties & claims
Practical questions to help apply the Charter in everyday transport work.
- PEN-01 · Are material commercial penalties known before delivery - preferably before load acceptance?
- PEN-02 · Before a final deduction, are cause, evidence and a real opportunity to challenge required?
- PEN-03 · Are ordinary commercial penalties proportionate and prevented from wiping out the economics of an otherwise properly performed transport?
WAIWaiting & time
Practical questions to help apply the Charter in everyday transport work.
- WAIT-01 · Is waiting outside the carrier’s control recorded and handled under a clear, predictable rule?
HUMHuman / legal execution
Practical questions to help apply the Charter in everyday transport work.
- HUM-01 · Are recurring night, weekend, holiday, relay and short-notice requirements recognised and planned as part of the service rather than treated as invisible normality?
- HUM-02 · If a delay makes lawful delivery impossible within driving, rest or safety rules, is the operation replanned before pressure or penalty?
- PARK-01 · Are safe parking and lawful rest considered when agreeing routes, deadlines and costs?
CAPCapacity & tender stability
Practical questions to help apply the Charter in everyday transport work.
- CAP-01 · Where capacity is reserved or dedicated, is there reciprocal protection for under-utilisation, cancellation or specific investment?
- CAP-02 · Does contract/tender stability reasonably match the structural resources or long-term capacity requested?
- COST-01 · Does the agreed price account for the resources and costs of performing the service lawfully?
- COST-02 · Can material changes in fuel, tolls, taxes or operating conditions trigger an agreed review or indexation, with real negotiation and no automatic retaliation?
VISSubcontracting & chain visibility
Practical questions to help apply the Charter in everyday transport work.
- SUB-01 · Is the physical carrier reasonably identifiable before execution?
- SUB-02 · Is further subcontracting subject to a prior agreed, controlled and traceable mechanism?
- SUB-03 · Are unauthorised or untraceable re-listing and resale of awarded loads prevented?
- INT-01 · When an intermediary subcontracts transport, does it retain a clear function, responsibility or managed risk rather than merely passing pressure downstream?
VOIRight to refuse
Practical questions to help apply the Charter in everyday transport work.
- VOICE-01 · Can an unsafe, unlawful or materially changed operation be refused without automatic retaliation?
SUSSustainable transition
Practical questions to help apply the Charter in everyday transport work.
- GREEN-01 · When greener transport requires dedicated investment or additional operational complexity, is that exposure made visible and addressed?